Library 2.0

Library 2.0 essentially refers to moving in the direction of interactivity of library services. Libraries will be redefining themselves as they redefine services from the traditional model to an interactive, reciprocal relationship with our customers. The customers will presumably develop feelings of ownership, and .... change is constant.

[If customers feel empowered, have that feeling of ownership, are they still customers?]

I would like to think, as some do argue, that the ideals of Libraries 2.0 have been part of the public library ethos for a long time. It is true that only recently have we had some of the incredible tools available to us. It is also true that we have people in our profession who embrace change and constant reevaluation and we also have people for whom change is anathema and reevaluation is redundant.

Ultimately, we have to use our critical thinking skills and selection skills whether the issue is library policy or which technologies to adopt.